Support

Answers to the common questions, and a real person when you need one. Step-by-step guides to every part of Dislab are in the Help centre.

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Getting started

1. Create an account. Free covers one screen with photos, videos, playlists and signs, with no card.
2. Plug an Amazon Fire TV Stick into your TV and install the Dislab app on it from the Amazon Appstore.
3. Open Dislab on the TV. It shows a 6-character code.
4. In the console, choose Screens, Add screen, and type the code. On your phone, app.dislab.app/pair does the same.
5. Upload a photo or video in Media and choose it for the screen. On Pro, build playlists and signs too.

Once signed in, the Help page in the console has a guide for every part of Dislab.

Which devices work

• Amazon Fire TV Stick and other Fire TV streaming devices, running Fire OS 6 or later. Dislab opens by itself when the stick powers on.
• Amazon Signage Stick: Dislab also reports the stick's health and lets you restart it, turn the TV on and off, and update it from the console.
• Any TV or monitor with an HDMI port. For a portrait screen, set the screen's rotation in the console; Dislab turns the picture for you.
• The console works in current versions of Chrome, Safari, Edge and Firefox, on a computer or phone.

Pairing a TV

• Codes expire after 10 minutes. If one has expired, the TV shows a new one by itself.
• The Free plan pairs one screen. To add more, choose Pro in Settings, Your plan.
• To move a screen to another account, unpair it from the console (open the screen, then Unpair this screen). The TV then shows a fresh code.

Photos and videos

• Photos: JPEG, PNG, WebP, GIF and iPhone HEIC, up to 64 megapixels.
• Videos: MP4, MOV, M4V and WebM, up to 10 minutes and 4 GB per file. They are converted to 1080p for smooth playback; this can take a few minutes for long videos.
• Photos show for 10 seconds by default in a playlist; you can change each one.
• If a conversion fails, the item says why. Failed items don't count towards your storage.
• Storage: Free 300 MB in total; Pro 2 GB per screen, pooled across your screens (5 screens share 10 GB). See it in Storage.

A screen is offline or not updating

1. Open Health in the console to see when the screen last checked in and what it is doing.
2. A screen only switches to new content once every file has downloaded. "Downloading" means it is on its way; large videos on slow internet can take a while.
3. Check the TV is on and set to the right HDMI input, and that the stick is connected to Wi-Fi (Fire TV Settings, Network).
4. Unplug the stick's power for 10 seconds and plug it back in. Dislab opens by itself and catches up.
5. Still stuck? Ask for a screenshot from the screen's page, then email us with the screen's name.

While offline, a screen keeps playing what it already has. Alerts on the Health page can email you when a screen goes offline.

Publishing from Canva

1. In a Canva design, choose Share, then Dislab.
2. Choose Connect Dislab, sign in to Dislab and approve. You only do this once.
3. Choose a photo (each page becomes its own photo) or a video, then Publish. The design appears in Media within moments.

To disconnect Canva, open Settings, Connected apps in Dislab.

Plans and billing

• Pro is A$9.99 per screen a month, or A$99 per screen a year (two months free), GST included. Outside Australia it is priced in local currency: see Pricing. Up to 20 screens; for more, email us for a custom rate.
• Pro starts with a 14-day free trial. A card is needed; it is charged when the trial ends, and that day becomes your billing date.
• Change plan, card or billing period, see invoices, or cancel in Settings, Manage billing.
• Adding a screen mid-period is charged straight away for the rest of the period. A removed screen stays active until renewal and is left out of it.
• If a payment fails, your plan keeps working for 3 days, then moves to Free until it is paid.
• Need an invoice with your ABN? Add it when you subscribe, or in Manage billing.

Your account and data

• Forgot your password? Use Reset password on the sign-in page; the link lasts 30 minutes.
• To download a photo or video, open it in Media and choose Download.
• To close your account and delete its data, open Settings, Delete account, and type your business name to confirm. It can't be undone.
• Read how we handle data in our privacy policy, and the rules of the service in our terms.

Reporting a security problem

If you think you have found a security problem in Dislab, email support@dislab.app with "Security" in the subject. Please don't test against other people's accounts or screens. We will reply, keep you updated, and thank you.