Terms of service

Last updated 7 October 2026

These terms are the agreement between your business and Dislab for using Dislab. Please read them: by creating an account or using Dislab, you agree to them.

1. About these terms

Dislab is a digital signage service run by [Business name] (ABN [ABN]), Victoria, Australia ("Dislab", "we", "us"). It includes the web console at app.dislab.app, the Dislab app for Amazon Fire TV devices, the Dislab app for Canva, the Dislab API, and our website (together, the "service"). "You" means the business that holds the account, and the person who agrees to these terms for it.

Our privacy policy explains how we handle personal information and forms part of these terms.

2. Your account

• Dislab is for businesses. You must be at least 18 and able to agree to these terms for your business.
• Give us accurate details and keep your email address current: we use it for sign-in, billing and alerts.
• Each account has one owner sign-in. Keep your password, API keys and pairing codes private. You are responsible for what happens in your account and on the screens paired to it.
• Tell us straight away at support@dislab.app if you think someone else has used your account.

3. Plans and billing

• Plans. Free and Pro, as described on our pricing page. Paid plans are priced per screen, monthly or yearly. Every screen paired to a paid account is charged, whether or not it is online.
• Free. One screen and 1 location, with photos, videos, playlists and signs (text, clocks, weather and QR codes), 300 MB of storage. Free screens always show a "Powered by dislab.app" badge, which must not be hidden, covered or removed.
• Pro. Everything Dislab offers, for one price per screen, for up to 20 screens per account. More than 20 screens is arranged with us directly at a custom rate.
• Prices and currency. Pro is priced in the currency of the country set for your account: Australian dollars (including GST) for Australia, New Zealand dollars, euros for Europe, pounds for the United Kingdom, Canadian dollars, and US dollars everywhere else. Once you are billed in a currency, you stay in it. Outside Australia we do not add tax; you are responsible for any tax that applies where you are. Your bank may charge currency conversion fees.
• Starting Pro. Pro starts with a free trial, its length shown before you start (14 days at present). A card is needed to start it; your card is charged when the trial ends unless you cancel first, and that day becomes your billing date.
• Renewal. Paid plans renew automatically each month or year and are charged in advance to your card through Stripe, until you cancel.
• Adding screens. A screen added part way through a billing period is charged straight away for the rest of that period.
• Removing screens. A removed screen is not refunded. Your next renewal leaves it out, and until then you can pair another screen in its place at no extra cost.
• Failed payments. If a payment fails, your plan keeps working for 3 days while it is retried. After that, the account moves to Free until a payment succeeds: the badge returns, the first screen by pairing date keeps playing, and the others show that the subscription is paused.
• Price changes. We may change prices. We will tell you at least 30 days before a change applies to you, and it takes effect from your next renewal after that. If you do not agree, you can cancel before then.
• Refunds. Except where the law requires (see Consumer law), payments are not refundable, including for part periods.

4. Changing and cancelling

You can change plan, billing period or card, or cancel, at any time from Settings, Manage billing. A cancelled plan keeps working until the end of the period you have paid for and then moves to Free. Your account, content and screens stay on Free, within Free's limits, until you delete them or ask us to close your account.

To close your account and delete its data, use Settings, Delete account. Deletion is immediate and can't be undone; any subscription ends at once without a refund for the rest of the period. See the privacy policy for how deletion works.

5. Your content

• You keep ownership of everything you upload or create in Dislab: photos, videos, signs, menus, text and data ("your content").
• You give us a worldwide, non-exclusive, royalty-free licence to store, copy, convert, resize, rotate and transmit your content, and to display it on your screens and in your console, only as needed to provide the service to you. The licence ends when your content is deleted, apart from copies in backups that expire on their normal cycle.
• You are responsible for your content. You confirm you have the rights and permissions it needs, including from people shown in it, and that showing it in your business is lawful (including advertising, pricing and allergen information).
• We do not review content before it plays, but we may remove content or suspend screens that break these terms.
• Keep your own copies of important files. Original uploads are kept for 30 days after conversion and then deleted; the converted copies stay in your account and can be downloaded from Media.

6. Acceptable use

Do not use Dislab to:

• show or store anything unlawful, infringing, defamatory, deceptive, hateful, sexually explicit, or harmful to children;
• break anyone's privacy, or collect personal information without their consent;
• send spam or unsolicited messages;
• upload malware, or try to reach accounts, screens or systems that are not yours;
• overload, probe or disrupt the service, or get round its limits, plan restrictions, licence checks or the Free badge;
• copy, resell or rebuild the service, or reverse engineer our software except where the law allows it;
• use the API or website widgets to make our servers fetch content for purposes other than your signs.

API use is subject to rate limits, and API keys must be kept secret. We may disable a key that is misused.

7. Contacts and messages

If you collect people's details with "join our list" QR codes, you are responsible for using them lawfully. That includes the Spam Act 2003 (Cth) and privacy laws: send messages only to people who agreed, identify your business, and include a working way to unsubscribe. Dislab stores these contacts for you and never messages them itself.

8. TVs and devices

• You supply your own TVs, Fire TV devices and internet connection. Dislab works on the devices listed on our support page; others may not work or may stop working when their maker changes them.
• Screens download content and keep playing without internet. Paid content needs each screen to check in with our server from time to time to confirm the subscription; a screen that cannot do so after its licence period ends will ask to be connected.
• Remote controls such as restart, TV power, updates and screenshots depend on the device and its maker's software, and are not available on every device.
• Installing and using the Dislab TV app is also subject to Amazon's terms for its devices and Appstore.

9. Other services

Parts of Dislab rely on other companies, such as Stripe for payments, Amazon for devices, Canva for the Canva app, and providers of weather, news feeds and calendars that you choose. Their services are governed by their own terms, and we are not responsible for them or for content they provide. Weather shown on screens is for general information only: don’t rely on it as the only basis for decisions about anyone’s safety. Partner apps you connect get only the access you approve, and you can disconnect them in Settings.

10. Availability and changes

We work to keep Dislab running and your screens playing, but we do not promise it will be uninterrupted or free of errors. We may need maintenance, and screens rely on networks and devices outside our control. We may change, add or remove features. If we remove a significant paid feature you use, we will tell you in advance, and you can cancel. Features marked "coming soon" or as previews are not part of your plan until released.

11. Our software and brand

Dislab, its software, designs, templates and brand belong to us or our licensors. While you are a customer, we give you a non-exclusive, non-transferable right to use the service for your business under these terms. If you send us ideas or feedback, such as through "Suggest a widget", we may use them freely.

12. Suspension and termination

You can stop using Dislab and close your account at any time. We may suspend or close an account, or remove content, if you seriously or repeatedly break these terms, if you do not pay, if required by law, or to protect people or the service. Where reasonable, we will warn you first and give you a chance to fix the problem. When an account is closed, its screens stop receiving content and its data is deleted as the privacy policy describes. Sections 5, 7, 11, 13, 14 and 15 continue after the account ends.

13. Consumer law

Nothing in these terms excludes, restricts or modifies any right or remedy, or any guarantee, that you have under the Australian Consumer Law or another law that cannot be excluded. Where the law lets us limit our liability for failing to meet such a guarantee, our liability is limited to supplying the services again or paying the cost of having them supplied again.

14. Liability

• To the extent the law allows, and apart from the guarantees above, the service is provided "as is", and we give no other warranties.
• To the extent the law allows, we are not liable for indirect or consequential loss, or for loss of profits, revenue, sales, data or goodwill, however caused.
• To the extent the law allows, our total liability to you for all claims about the service is limited to the amount you paid us in the 12 months before the claim arose.
• You agree to cover our reasonable losses and costs from claims by others caused by your content, your use of contacts you collect, or your breach of these terms.

15. General

• Changes to these terms. We may update these terms. We will change the date at the top and, for significant changes, tell account owners by email or in the console at least 30 days before they apply. Continuing to use Dislab after that means you accept them.
• Law. These terms are governed by the laws of Victoria, Australia, and you and we submit to the courts of Victoria.
• Transfer. You may not transfer your account without our written consent. We may transfer these terms as part of a sale or reorganisation of our business.
• Events outside our control. We are not responsible for delays or failures caused by events we cannot reasonably control.
• Whole agreement. These terms, with the privacy policy and any order or plan you choose, are the whole agreement about the service. If part of them cannot be enforced, the rest still applies. Not enforcing a right is not giving it up.
• Notices. We send notices to your account's email address or show them in the console. Send notices to us at the address below.

16. Contact

Questions about these terms: support@dislab.app.