Help centre
Short guides to every part of Dislab, from plugging in a TV stick to live menu boards.
Start here: your first screen
All topics
Getting started
The stick to buy, pairing a TV and how changes reach it.
Photos and videos
Uploading, showing, downloading, Canva and storage.
Screens
Settings, remote controls, tags, health and after hours.
- The Screens pageEvery plan
- Switching what a screen playsEvery plan
- Show it nowPro
- A screen’s settingsEvery plan
- Portrait and upside-down TVsEvery plan
- Screenshots and remote controlsEvery plan
- A screen isn’t showing what it should
- Tags: publish to many screens at onceEvery plan
- Walls: screens that play togetherPro
- Screen health and alertsEvery plan
- Alerts on your phoneEvery plan
- After hours: what a screen does when you’re closedEvery plan
Playlists and schedules
Loops of photos, videos and signs, and when each plays.
Signs
The sign designer, templates and readability.
- Designing a signEvery plan
- The sign designer on a phone
- Moving, sizing and arranging layersEvery plan
- Text on a signEvery plan
- Photos, videos and the backgroundEvery plan
- Entrances and the previewEvery plan
- Landscape or portrait signsEvery plan
- Putting a sign on a screenEvery plan
- Renaming, tagging or deleting a signEvery plan
- Sign templatesEvery plan
- Can people read it?Every plan
- Writing signs with AI (coming soon)Pro
Widgets
Clocks, weather, queues, boards and live data on signs.
- Adding a widget to a signEvery plan
- Clock and world clocksEvery plan
- WeatherEvery plan
- Currency boardPro
- Crypto boardPro
- QR codeEvery plan
- CountdownPro
- Scrolling tickerPro
- SlideshowPro
- Calendar, class timetables, meeting rooms and opening hoursPro
- Now servingPro
- ScoreboardPro
- Ladders, leaders and fixturesPro
- Wait timePro
- Goal trackerPro
- News feedPro
- Split-flap boardPro
- Quotes: a new saying every minutePro
- Live values: numbers from your own systemsPro
- Web pagePro
QR codes and reports
Tracked QR codes, sign-up lists and proof of play.
Account and billing
Plans, locations, sign-in, your data and getting help.
- Plans
- Payments and invoices
- Locations
- Opening hours and holidays
- Weather town
- Time zones and country
- Signing in and your password
- People in your account
- Connected apps and API keys
- Webhooks: tell your other systems what happensPro
- Dislab inside another appPro
- Your data and privacy
- Deleting your account
- Getting help and suggesting ideas
Troubleshooting
What a screen or the console is telling you, and what to do.
- The TV’s menu
- Troubleshoot or unpair on the TV
- No internet, or Dislab isn’t answering, on the TV
- The TV can’t confirm your subscription
- Subscription paused on a TV
- The TV’s clock is behind
- Stuck on Getting your screen ready, or downloading
- Not enough space on this TV
- Nothing assigned yet, or nothing playing
- Pairing problems
- A screen shows as offline in the console
- The Powered by dislab.app badge
- An upload or conversion failed
- Can’t sign in
- Problems with a computer as a screen
- Other messages in the console
Developers
API keys, the API, webhooks, Zapier and Dislab inside your app.
- The Dislab API: start herePro
- API keys and what each can doPro
- Errors and limitsPro
- Live values from your own codePro
- Menus from your till: API referencePro
- Screens from your own codePro
- Webhooks: events and signaturesPro
- ZapierPro
- Connect Dislab (OAuth) for partner apps
- Embedding Dislab in your appPro
Still stuck?
Email support@dislab.app, or send us a message. If it’s about a screen, tell us its name. We answer within one business day.