Subscription paused on a TV
Your plan covers fewer screens than you have paired, or Dislab has paused the account. Nothing is deleted.
Free plays on one screen. When an account has more screens paired than its plan covers (usually after a Pro subscription ends, or a payment fails and the 3 days’ grace run out), the screen paired first keeps playing and the rest pause. On Troubleshoot it shows as Subscription paused and Stopped.
- Open Your plan in Settings.
- If a payment failed, update your card in Manage billing. Otherwise move to Pro (see Plans).
- Or keep Free and unpair the screens you don’t need: open each in Screens and use Unpair this screen at the bottom of its page.
If the console shows Your screens are paused by Dislab. at the top instead, Dislab has paused the whole account: email support@dislab.app and we’ll sort it out.
Paused screens start again by themselves within a minute of the plan being restored. Their content, playlists and settings are all still there.
Thanks for telling us. If something’s missing, tell us what and we’ll add it.
Still stuck?
Email support@dislab.app, or send us a message. If it’s about a screen, tell us its name. We answer within one business day.