Downloading and deleting files

Every plan

Download one file or everything at once; deleting a file in use asks first and takes it off those screens.

One file: open it in Media and press Download. For 30 days after upload you get the file you uploaded; after that, the copy your screens play.

Everything at once:

  1. In Media, press Download all.
  2. Press Prepare download. Dislab packs every photo and video into a zip file (several, if it’s over 2 GB). It takes a minute or two; you can close the box and come back.
    Download all your photos and videos, with Prepare download marked 2.
  3. When it’s ready, press Download beside each part. The files stay ready for 7 days. You can prepare 5 downloads a day.

Deleting a file:

  1. Press the bin under the file, or open it and press Delete. Press Delete again to be sure; a file nothing uses then goes straight away.
  2. If a playlist, sign, screen or event uses it, Dislab lists them instead.
  3. Those screens stop showing it at their next check-in: it comes out of playlists, and a screen showing it on its own shows nothing.
  4. Press Delete anyway, or Cancel to keep it.
    Delete Iced latte?: it’s in the Counter loop playlist, with Delete anyway marked 4.

Deleting can’t be undone, and frees its storage at once.

Still stuck?

Email support@dislab.app, or send us a message. If it’s about a screen, tell us its name. We answer within one business day.

Contact us